WELCOME TO THE SALON

Check In & Luxury Amenities

When you arrive our friendly Operations Team will greet you, have you fill out our new client intake form (if you haven’t filled it out in advance), and give you a tour of our beautiful & luxurious salon space.

You’ll then know where everything is, and all of our team are happy to help you feel settled in with whatever you need. We will also show you our amenities bar with complimentary snack & refreshments for you to enjoy before & during your service.

Think mimosas, lattes, wine, seasonal beverages, nuts & snacks, granola bars, and a few guilty sweet treats if you want them. We update these monthly.

We also have chargers for your computers and phone if you need to get a little business done while you’re away from the office.

Next you’ll be seated at your station and introduced to your stylist for your consultation.

Consultation & Gameplan

We love when you come prepared to talk about what you want & don’t want. We encourage you to save lots of photos, to show us what you love & dislike. (Your New Client Consultation Form is extremely helpful in communicating your hair goals and setting up your future appointments to fit within your schedule and beauty budget.)

We’ll discuss your hair history, what’s achievable in one visit, and the amount of maintenance that’s right for you or how frequently you’d like to visit the salon.
With this information we can better understand your wants & needs, in order to provide the perfect service for you based on your lifestyle & activities.

*If you need a break, and just want to enjoy some quiet time please let us know if you prefer a “Silent Appointment” which we are happy to accommodate. After your consultation with your stylist you can sit and enjoy your time without conversation or spend it however you like.

Our next step is to plan out not only your first visit, but create a long-term plan to ensure all of your goals are met. We pride ourselves on being a luxury color & extension studio, so we custom create a color formula that is blended just for you and record it in our system to ensure it is available at each visit.

The Metropolis Experience

On top of having access to all the amenities offered at the beginning of your visit, we are happy to help you spend your time in our chairs in the way that resonates with you that day.

Our team is fun & educated, so if you want to talk about your styling routine, haircare questions, or the latest pop culture gossip we will curate your time accordingly. That’s one of the best parts of having such a large and diverse team, we can always find a personality that matches up with how you both like to spend your time.

To bring your service to a close we will style your hair beautifully and follow it up with a photoshoot to document your new look.

We are happy to schedule your next maintenance appointment, and finish with some product recommendations to maintain your look at home while creating even healthier hair.

Between Visits

We want you to love your first visit with us, and every single one after it. That’s why we take such care in creating a comfortable, luxury & custom experience for each client.

Our goal is to constantly elevate our client experience not only in the salon, but between salon visits as well when we can connect with you in person.

Check back to our website as well as our monthly Style Edit email, where we keep you updated on our team, events, education, & client loyalty promotions offered exclusively to you.

Don’t be surprised if you get a text from our salon checking in on your new hair, offering advice on how to use your new products purchased, or even quick tips for styling and hair health.

We can’t wait to see you!